Cancellation & Refund Policy

All requests for course cancellations, postponements, or transfers must be submitted in writing via email to [email protected]. The effective date of cancellation is the business day on which written notification is received and acknowledged by our administration team.

Cancellations received 30 or more calendar days prior to course commencement qualify for a 100% refund, subject to a £75 administrative fee. Cancellations received between 15 and 29 calendar days before commencement receive a 50% refund or a 100% credit note. Cancellations received 14 days or fewer prior to the start date are non-refundable, but remain eligible for delegate substitution.

Organisations and registered delegates may substitute a nominated colleague at any time up to 24 hours prior to the scheduled course start time at no additional charge. Substitute attendees must satisfy any published course prerequisites.

Delegates may transfer their registration to an alternative scheduled cohort of the same course within 6 calendar months of the original commencement date, provided notice is given at least 14 business days before the initial start date.

In the rare event that BRITAI must cancel or reschedule a cohort due to instructor illness, severe travel disruption, or force majeure events, enrolled delegates will be offered an immediate 100% full refund or guaranteed priority transfer to the next available cohort.

Cancellation terms for dedicated in-house or bespoke enterprise corporate training are governed by the specific Master Services Agreement (MSA). Unless otherwise stipulated, corporate on-site sessions require a minimum of 21 business days notice for rescheduling.